Frequently Asked Questions (FAQ)

What is rinice.store?

rinice.store is an online store specializing in digital software licenses and digital products. We provide activation keys for Windows operating systems, Microsoft Office, Microsoft tools (Visio, Access, Outlook, Project, Visual Studio), Autodesk software, Kaspersky security products, and eBooks.

All products sold on rinice.store are digital items delivered electronically. No physical products are shipped.

How will I receive my product after purchase?

All product keys are delivered via email.

Once your payment is confirmed, your order will be processed and sent to your email address. Most orders are delivered instantly or within 1 hour, but in rare cases delivery may take up to 24 hours.

Please check your Spam or Junk folder if you do not see the email in your inbox.

Are the product keys genuine?

Yes. All product keys are sourced from verified distributors and are valid for software activation.

What products do you sell?

We provide digital licenses and products including:

Windows

• Windows 10
• Windows 11
• Windows Server

Microsoft Office

• Office 2016
• Office 2019
• Office 2021
• Office 2024 Pro Plus

Microsoft Tools

• Visio
• Access
• Outlook
• Project Professional

Other Software

• Visual Studio (2015, 2019, 2022)
• Autodesk Products
• Kaspersky Security Software

We also offer a selection of digital eBooks.

How fast will I get my product key?

Most orders are delivered instantly or within 1 hour after payment confirmation. In some cases, processing may take up to 24 hours.

How do I activate my product key?

You can activate your product key during installation or through the software’s activation window.

Detailed step-by-step activation instructions will be included in the email you receive after purchase.

Can I reuse my product key if I reinstall Windows or Office?

Most licenses are valid for activation on one device only.

If you reinstall your system or change hardware, the key may not activate again and a new license may be required.

Do you offer refunds?

Due to the nature of digital products and instant delivery, all sales are generally considered final once the product key has been delivered.

Refunds may be issued only if:

• The product key was not delivered
• The product key does not work and we are unable to provide a replacement

Refunds are not available if:
• The wrong product was purchased
• Activation instructions were not followed

What if my key doesn’t work?

If your key fails to activate, please contact our support team and include:

• Your order number
• A screenshot showing the activation error

Our team will verify the issue and provide a replacement key if necessary.

How long do I have to report activation issues?

Activation issues must be reported within 15 days of purchase. After this period, replacements or support may no longer be available.

Do you provide support after purchase?

Yes. Our support team can assist with installation guidance and activation issues.

For advanced software features or technical problems beyond activation, please contact the official software provider (such as Microsoft, Autodesk, or Kaspersky).

How can I pay?

We accept secure online payments through trusted payment gateways, including:

• Credit cards
• Debit cards
• Other supported payment methods available at checkout

Is my payment information safe?

Yes. rinice.store uses secure encrypted payment gateways to process transactions. We do not store your credit card information on our servers.

Do I need technical skills to activate the software?

No. The activation process is simple, and we provide clear step-by-step instructions with every purchase.

Are your licenses permanent or subscription-based?

Most Windows and Microsoft Office licenses are lifetime licenses for one device.

Some products, such as Office 365 or Kaspersky, may be subscription-based and valid for a specific period (for example 1 year).

Do you sell physical CDs or DVDs?

No. All products sold on rinice.store are digital downloads delivered via email.

Are updates included with the licenses?

Yes. Official software vendors provide security updates and feature updates according to their policies.

Can I transfer my license to another computer?

In most cases, licenses are linked to one device and cannot be transferred. Please check the specific product details for exceptions.

Do you sell student or enterprise editions?

We currently provide retail and professional editions suitable for individuals, students, and businesses.

How do I contact support?

If you need assistance, please contact us at:

support@rinice.store

Our support team will respond as soon as possible to help with your order.